Terms of service

Fullart Faktory FZE LLC — Business Centre, Sharjah Publishing City Free Zone, Sharjah, UAE

1 — How to Buy

1) TO VIEW OUR PRODUCTS, use the navigation menu at the top, browsing through the various categories and sub-categories listed. You can also search for a product by code and/or description, or by using a keyword, entering a search term in the appropriate Search function.

2) TO PURCHASE 1 OR MORE PRODUCTS, enter the product page of an item by clicking on the image or description. Insert the desired product into the Cart using the "Add to Cart" button located at the bottom of the item page. Specify the desired quantity, if greater than 1 unit, by entering a value in the Quantity box to the left of the "Add to Cart" button.

3) TO RECEIVE AN INVOICE, you must specify the Company Name, VAT Number, and Tax Code fields in the registration form, or use the "Edit Billing Address" function in the Cart phase if you already have a customer account.

4) TO CONFIRM THE PURCHASE, you must first register on our site through the appropriate "Create Account" function. If you already have a valid account, log in using the Login menu.

5) IN THE CART, once you have inserted all the desired products, use the "Proceed to Checkout" button and follow all the mandatory guided steps.

6) TO CHECK THE STATUS OF YOUR ORDER, access the site using the "My Account" menu and then select the "Order History" menu.

7) TO CONTACT US OR ASK FOR ASSISTANCE, use the contacts at the bottom of the site, use the WhatsApp form on the site, or email us at ludmilla.popart@gmail.com

2 — Conditions of Sale

Art. 1 — Object

These General Conditions of Sale (hereinafter "GTC") have as their object the sale of products carried out remotely via the internet on the website operated by Fullart Faktory FZE LLC.

The GTC will apply between the parties to the contract who are:

Seller: Fullart Faktory FZE LLC, Business Centre, Sharjah Publishing City Free Zone, Sharjah, UAE (hereinafter referred to as the "Seller").

Customer: The subject identified by the data entered when completing and sending the order form electronically, with simultaneous acceptance of these General Conditions (hereinafter referred to as the "Customer").

Applicable legislation on personal data prohibits the Customer from entering false and/or invented and/or imaginary names in the online order procedure and in further communications. The Seller reserves the right to report any violation and abuse to the competent authority, in the interest and for the protection of consumers and public faith.

Furthermore, the Customer releases the Seller from any errors resulting from the issuing of incorrect tax documents due to incorrect or incomplete information relating to data provided by the Customer, the Customer being solely responsible for their correct entry.

These GTC relate to the sale of the products displayed on the Seller's website. The Seller reserves the right to modify these GTC at any time by giving notice to the Customers with publication on the site.

Art. 2 — Online Sales

By "online sales contract" we mean the distance contract, i.e. the legal transaction having as its object the sale of the "Products" stipulated between the Seller and the Customer within a distance sales system organized by the Seller who, for such contract, uses the internet and related technologies. Such contracts will be concluded directly through access by the Customer to the Seller's website, where, following the indicated procedures, the Customer will conclude the contract for the purchase of the Product.

For each product, a technical data sheet is available on the site containing the main characteristics and technical specifications of the same, as described by the manufacturers and/or importers and/or the Seller.

The images and descriptions are created by the Seller or taken from the catalogues of importers and manufacturers, who may make changes during the production phase and report them with subsequent updates. The Seller is not responsible for these possible changes.

It is understood that the image accompanying the Product's descriptive technical data sheet may not be perfectly representative of its characteristics, but may differ in colour, size, or accessory products shown in the figure and may vary at any time without any obligation to give prior notice on the part of the Seller, by virtue of changes made by manufacturers and/or importers.

Art. 3 — Prices

The Customer may purchase only the Products offered on the site, at the price indicated therein. All prices are displayed in the applicable currency. Taxes and customs duties are not included (shipping costs do not include international taxes and customs duties). The Customer must follow the procedure indicated on the site itself.

Correct receipt of the order is confirmed by the Seller by means of an email response sent to the email address communicated by the Customer. This confirmation message will report the date and time of execution of the order and a "Customer Order Number," to be used in the event of any communication with the Seller. The message will report all the data entered by the Customer, who undertakes to verify its correctness and to promptly communicate any corrections.

The Seller reserves the right, before sending the order confirmation, to request further information from the Customer via email with reference to the purchase order placed on the site.

List prices are subject to change according to the determinations of the manufacturers and/or importers. In this sense, the Seller will proceed to indicate the new prices with the online update.

Any errors in the publication of prices do not imply automatic acceptance of the order and shipment of the goods by the Seller. In this case the credit card transaction will not be concluded and accepted, and in the case of other forms of payment the Customer will be asked to accept the corrected amount to be paid.

Upon explicit request of the Customer, the Seller will issue the invoice for the shipped material and send it to the Customer. The information provided by the Customer at the time of ordering will be used to issue the invoice. After the invoice has been issued, it will not be possible to make any changes to the data indicated in the invoice.

Art. 4 — Product Availability

In the event of unavailability of the ordered Products in stock, which occurs after the Customer has placed the order on the site, the Seller will immediately notify the Customer of this to the email address indicated by the Customer. In this case, the transaction will be cancelled. In this event, any contractual or extra-contractual obligation on the part of the Seller for failure to conclude the contract is excluded.

Art. 5 — Acceptance of General Conditions of Sale

By electronically sending a purchase order, the Customer unconditionally accepts and undertakes to observe in their relations with the Seller the GTC described in this document, declaring that they have read and accepted all the indications provided, also acknowledging that the Seller is not bound to different conditions unless previously agreed in writing.

3 — Payment Methods

Art. 6 — Payment Methods

Payment for the Products purchased by the Customer as well as the related delivery costs may be made according to the following methods:

Credit Card / PayPal or Other Online Systems: In the case of purchases by credit card, at the same time as the conclusion of the online transaction, the relevant banking institution will authorize only the commitment of the amount relating to the order placed. The amount relating to the purchased Products will actually be charged to the Customer's credit card only when the order is executed by the Seller.

In the event that the Customer exercises the right of withdrawal following payment for the Products purchased online, the Seller will instruct the banking institution to credit the amount to be refunded to the Customer's credit card.

The Customer must be the holder of a valid credit card at the time of ordering the Products purchased online.

At no time during the purchase procedure is the Seller able to know the information relating to the Customer's credit card, transmitted via a protected connection directly to the site of the banking institution that manages the transaction. The Seller will not store such data in any computer archive. In no case can the Seller be held responsible for any fraudulent or improper use of credit cards by third parties at the time of payment for Products purchased on the site.

Bank Transfer: In the case of using this payment system, the Customer must make the transfer of the amount indicated in the transaction, including shipping costs, to the credit institution indicated in the order confirmation email and before the execution of the contract with the shipment of the goods. The purchased goods will be shipped only after the payment has been displayed on the Seller's account.

Bank transfer details:

Account Holder Name: Fullart Faktory FZE LLC
Bank Name: Mashreq Bank
Account Number: 019101971249
IBAN: AE590330000019101971249

4 — Shipping and Guarantees

Art. 7 — Shipments

The purchased products will be shipped by the Seller to the address indicated by the Customer.

Each shipment is made to the Customer with express couriers chosen by the Seller. Indicatively, without this implying any constraint for the Seller and subject to the availability of the products as well as any causes of force majeure, the goods will be delivered to the courier within seven (7) working days following acceptance of the order by the Seller.

Orders will be processed only with fully available goods. Upon receipt of the goods, the Customer must verify the integrity of the packages. It will be the Customer's responsibility to have any lack of integrity of the package noted and precisely documented by the courier, under penalty of forfeiture of asserting their rights in this regard. In any case, the shipment constitutes delivery of the goods, which from that moment are no longer available to the Seller.

The Customer will have the right to receive and request at any time the tracking code of their order in the event of failure on the part of the Seller to provide it.

Art. 8 — Product Warranty

The products purchased on the website are subject to the provisions of applicable consumer protection laws where relevant, including those concerning sales contracts and guarantees for consumer goods. This guarantee will apply to products that present defects of conformity and/or malfunctions not detectable at the time of purchase, provided that the product itself is used correctly and with due diligence — i.e. in compliance with its intended purpose and with what is set forth in any technical documentation, with observance of the various operating standards indicated therein.

The aforementioned warranty will not be applicable in case of negligence or carelessness in the use and maintenance of the product.

Any non-conformity of the products must be reported within the terms established by law and communicated by email or registered letter.

The product, even if non-compliant, at the time of return to the Seller for repair or replacement must be complete with packaging and all accessories and documentation received by the Customer at the time of purchase. Returning the product without the original packaging, accessories, and documentation mentioned above prevents the Seller from replacing the product at the manufacturer and makes replacement impossible.

In any case, the return must be communicated and agreed with the Seller, who must be informed about the return methods with the communication of the courier and any tracking number. The goods being returned travel at the Customer's risk until they are delivered to the Seller.

The Seller reserves the right to verify the actual defect reported by the Customer and to carry out the repair or replacement only after such check. If, following the verification, the defect does not result in a lack of conformity, the Seller reserves the right to charge the Customer for the costs of verification and restoration as well as the related transport costs.

5 — Right of Withdrawal

Art. 9 — Right of Withdrawal

Purchases made on the site are governed by applicable consumer protection laws regarding distance sales. In the event that the Customer has made a mistake in the order and has received an item that they did not want, they have fifteen (15) days from the date of delivery to exercise the right of withdrawal — that is, the possibility of returning the product.

In accordance with applicable consumer protection legislation, the Customer (i.e. a natural person acting for purposes other than their entrepreneurial, commercial, artisanal, or professional activity) has the right to withdraw from the purchase contract for any reason and consequently has the right to return the purchased goods and to obtain reimbursement of the expense incurred, in compliance with the methods indicated below.

The right of withdrawal is subject to the following conditions:

a) The right applies to the product in its entirety and not to parts or components of it.

b) In the event of prize operations or combined promotional sales, in which the purchase of a good is associated with another good that is sold at a negligible price (or given away), the right of withdrawal will be legitimately exercised with the return of both goods purchased (given the constraint of the accessory nature of the good in promotion with respect to the first).

To exercise the right of withdrawal, the Customer, without the need to provide explanations and without any penalty, must send within fifteen (15) working days from the day of receipt of the good, a communication indicating the intention to withdraw from the contract.

The Seller is not liable in any way for damage or theft/loss of goods returned with uninsured shipments. The Seller will refund the price of the goods for which the Customer has exercised the right of withdrawal, provided that the goods are intact and unused.

Without prejudice to any costs for the restoration of damage, the Seller will refund the entire amount paid by the Customer at the time of purchase of the goods, within thirty (30) days from the date on which the Seller became aware of the exercise of the right of withdrawal, provided that in the meantime the goods have been shipped according to the methods indicated above, by crediting the amount to be refunded to the Customer's original payment method.

The right of withdrawal automatically lapses in the following cases:

a) The lack of the original packaging and/or wrapping;

b) The absence of all the integral elements of the goods (accessories, tags, labels, information notes, etc.);

c) Damage to the product for reasons other than its transport;

d) In case of use of the product.

In the event of forfeiture of the right of withdrawal, the Seller will return the purchased item already in its possession to the sender, charging the latter the shipping costs.

Return address:

Fullart Faktory FZE LLC
Business Centre, Sharjah Publishing City Free Zone
Sharjah, UAE

Art. 10 — Information and Complaints

Any clarification, information on assistance services, or any complaints may be requested or submitted to:

Fullart Faktory FZE LLC
Business Centre, Sharjah Publishing City Free Zone
Sharjah, UAE
Email: ludmilla.popart@gmail.com

The information contained in the GTC and on the site for individual products is communicated in its entirety through these conditions and through the relevant product pages, in accordance with applicable law.

6 — Returns, Exchanges, and Refunds

Art. 11

The Customer has the right to request a return or exchange as indicated in the rules on the Right of Withdrawal (Art. 9 above).

Art. 12

To exercise the right to return and/or replace the product, the Customer simply needs to follow the following instructions:

1) Indicate the product(s) you wish to return and send the request by email to ludmilla.popart@gmail.com.

2) You must wait for a response from Fullart Faktory FZE LLC to agree on the timing and methods of return.

7 — Refunds and Charges

Art. 13

In case of refunds in favor of the Customer, payments will be made within and no later than thirty (30) days from receipt of the goods at our premises, and only after having checked their actual integrity.

In case the Customer independently chooses their own courier, this cost will not be refunded if the reason for the refund is caused by the Seller.